Call Us 800-710-9411

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Policies, Returns & Exchanges

 

Privacy Policy

Warranty Claims

Return Form

 

Company Info:

     Here at Rimz One we aim to provide our customers with the best purchase experience possible. We have over 20 years of experience in the tire and wheel industry and our staff is ready to assist you with your vehicle modifications. Whether it be tires for your stock car or truck, a lift kit, or wheels and tires. We have the staff ready to assist you. Give us a call with any questions you may have.  1-800-710-9411 or Local customers call 704-663-0198.

 

Shipments:

     Once your order has shipped we will send an email with the tracking information.  We use multiple carriers to cover our shipping needs. Some items will ship ground and others will ship via truck freight. All freight shipments require a signature upon delivery. A representative from the freight company will typically call and or email at least 24 hours in advance to set up a delivery appointment. All ground shipments will be sent “No signature required” unless you paid for “Signature required” at time of order). We will not be held responsible for any stolen or missing shipments if the shipping company shows the product has been delivered.

 

Return/Exchange Policy:

     If for any reason you are not completely satisfied with the unused product(s) you ordered you may return the items for an exchange or refund within 30 days of delivery. Please contact us prior to returning any items 1-800-710-9411. All shipping charges incurred on an exchange or return will be the responsibility of the buyer. All products must be in new condition, and in original packaging for an exchange or return to take place. We recommend that you buy insurance to cover the full amount of the products being returned. If a product is returned in any condition except new then an exchange or refund will not be issued and the items will be returned at the buyer’s expense.  If an error is made on the shipment please contact our office immediately and we will work with you to resolve the situation. We will not expedite any products due to improper manufacture packaging or if product(s) are damaged during shipping. (1-800-710-9411)

Cancellations:

   Any order that is cancelled once it has been processed will be charged a minimum $100.00 order cancellation fee. Any customer who requests to cancel an order after it has shipped will be responsible for returning the item back to us and will be charged a 20% restocking fee. (See Returns/Exchanges) This does not apply to any special ordered product such as Forged wheels or custom painted wheels. These orders are non- cancellable and non-returnable.  

Q: Why am I charged a cancellation fee? A: When you place a order with us via phone call, our website, or in person we are paying employees to process these orders. Many products have to be ordered in which we incur shipping charges & if the product is returned back to the vendor we have restocking fees from the manufacturers. These fees add up very quickly.

Q: What if I need to cancel because I wrecked my vehicle, or I traded in my vehicle, or someone stole my vehicle, or my spouse / partner found out, or I lost my job.

A: Our policy still applies.

 

Changing an order:

   Any order that has been changed due to the customer’s request will be charged a minimum $100.00 order change fee. This does not apply to Special Ordered products such a Forged wheels and custom painted wheels. These orders are unchangeable and non-cancellable.

Q: Why am I being charged to change my order? A: We incur charges on almost every product brought in to our facility. If an order is changed we have now paid fees on the original product and potentially the new product to complete the shipment. We also have to pay our employees to take care of the additional paperwork and handling of the product.


Wheel Returns & Exchanges:

     Only wheels that have not been mounted with tires, are in their original boxes, and were purchased in the last 30 days may be returned. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. The installer MUST test fit each wheel on the vehicle before mounting tires to verify fitment. Our return form MUST be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. Purchase insurance on the return shipping!

Q: Why is there a resocking fee? A: We pay the costs to ship the order to you, we pay employee's to process & prepare the order.


Tire Returns & Exchanges

     Only tires that have NOT been run on the vehicle and were purchased in the last 30 days may be returned. Tires MUST have the manufacture sticker intact. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. Our return form MUST be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. We do not arrange to pick up any returns.

Q: Why is ther a restocking fee? A: We pay the costs to ship the order to you, we pay employee's to process & prepare the order.

 


Tire & Wheel Fitment

     Rimz One is not responsible for any Wheel or Tire Width or Height regulations in your state or any Federal law.  You are responsible for checking any Local or Federal laws before purchasing. By purchasing anything from Rimz One you assume all liability of installing products that will violate your Local or Federal laws pertaining to vehicle height, width, bumper height or headlight height.


Tire & Wheel Package Returns & Exchanges:

     Only wheel and tire packages that have not been run on the vehicle and were purchased in the last 30 days may be returned. Tires MUST have the manufacturers ID sticker intact. There will be a 20% restocking fee charged on all returns and exchanges. There will be no exceptions to the restocking fee. Our return form MUST be accompanied with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. We do not arrange to pick up any returns. 


Lifted Vehicles

     Rimz One is NOT liable for fitment issues related to a vehicle that has a modified ride height. We can only recommend fitment per application. Rimz One suggests to follow the tire/wheel sizes specified by the manufacturer of the lift kit on your vehicle.

  

 

 Standard Shipping Damage

     Rimz One insures each package shipped. Please inspect your merchandise for damage when you receive your shipment. In the event that your merchandise is damaged, either refuse it or sign for it as damaged. Then notify us immediately.


Truck Freight Shipping Damage

     Wheel and tire packages ship truck freight on pallets.  Every pallet is strapped and shrink wrapped. Please remove and inspect all pieces of the shipment prior to signing the delivery receipt. If the shipment is damaged please note this on the delivery receipt and then contact us about the shipment.

 

Defective or Incorrect Merchandise

     In the event that you receive defective or incorrect merchandise, notify Rimz One immediately prior to mounting wheels to tires or any product to vehicle. We will work with you to get the product replaced in the most efficient manner possible. In the event that you have a defective product, please call us (1-800-710-9411) & email us pictures of the issue info@RimzOneOnline.com

Defective replacement procedure will be: The customer pays for the replacement product, we ship it to you. You have the product swapped out with the replacement, if a wheel, put the defect wheel in the new replacement wheel box with the proper packaging inside box.  We will arrange pick up of defective product, once this product is received back to us we will issue the refund for the replacement product sent to you.


Warranties:

     Rimz One follows all manufacture warranty policies. If you feel you have product that falls under a manufactures warranty, take photos of the product and email them to Email Warranty .

 

 
IMPORTANT:

     RIMZ ONE IS NOT RESPONSIBLE FOR INSTALLATION OF PRODUCT. VERIFICATION THAT ALL MERCHANDISE HAS BEEN RECEIVED IS THE RESPONSIBILITY OF THE PURCHASER. SOME PRODUCTS SHIP FROM SEPARATE LOCATIONS. i.e. LUG NUTS, CENTER CAPS, AND ACCESSORIES. UNDER NO CIRCUMSTANCES IS RIMZ ONE RESPONSIBLE FOR ANY LABOR OR INCIDENTAL CHARGES, INCLUDING THOSE RELATED TO WARRANTY, DEFECTIVE, DAMAGED, OR INCORRECT MERCHANDISE.

WARNING: Some of the products sold can expose you to chemicals which are known to the State of California to cause birth defects or other reproductive harm. For more information, go to p65warnings.ca.gov.

 


Print & Complete Return Form

Click HERE for RETURN FORM

 


PRIVACY POLICY

     It is Rimz Ones' policy to respect and protect the privacy of our customers and the users of www.RimzOneOnline.com (hereinafter,the "Site"). Through this InternetPrivacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement.

PLACING ORDERS AND INFORMATION COLLECTION

     Rimz One collects information from the users of the Site at several different points on the Site. For example, we collect and/or request information when a user:

1) Places an Order

2) Registers on the www.RimzOneOnline.com Site

3) Requests notification of an order status

4) Participates in an online sweepstakes or survey

5) Requests a Catalog

6) Submits an E-mail

     In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by Rimz One to contact the user. Third Party Vendors and Cookies Third party vendors, including Google, show your ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

GATHERING AND SHARING OF INFORMATION, LINKS TO EXTERNAL AND CO-BRANDED WEBSITES

     We monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best shopping experience we can for our users. In order to perform analysis permitting such personalization and improvement of site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives.
These statistics include no personally identifying information.

     Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.

     We use Pay Pal credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. name, address, and as appropriate, payment information).

     Additionally, we partner with trusted third parties to provide Site users with Rimz One approved unique offers or services which may be of value to our users. In such instances, we will share a user's name and address with a trusted third party to enable them to notify the user of the unique offer or service. We will never provide credit card information and you will always be provided with the opportunity to unsubscribe from any such list.

     We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

     Our Site also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.RimzOneOnline.com . A co-branded site is a Website, usually operated by a third-party, and displaying that third-party's name along with the Rimz One name and logo. Such co-branded sites offer Rimz One approved goods or services to our users. When you click on links that take you to such external or co-branded sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party's privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Rimz One on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Websites, uses of the information collected by other Websites, or the content of those other Websites.

CONSENT

      By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by Rimz One as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.

SECURITY INFORMATION

     Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that Information is protected both online and off-line. We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software on our Cool Cart shopping cart. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

     While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our Site, please contact our accounting department.

COOKIES

     You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-commerce merchants, including Rimz One. A cookie is a piece of data stored on a user's hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide our users with the personalized shopping experience we can offer using the cookie data. If you have any questions about our use of cookies, please contact our marketing department.

SURVEYS & CONTESTS

     From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user's experience on the Site.

CHILDREN'S ON-LINE PRIVACY

     Rimz One recognizes the particular importance of protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a purchase on www.RimzOneOnline.com one of our associated websites, the user is representing to us that they are an adult. If a child has provided www.RimzOneOnline.com with personally identifiable information, we ask that a parent or guardian call 1-800-710-9411 and we will delete the information pertaining to the child from our records.

SPECIAL OFFERS, ACCOUNT UPDATES AND OPTING OUT

     Rimz One occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.

     We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to 'opt-out' of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.

     For example, our e-mail messages have an "unsubscribe" feature for users of the Site who buy from us, but don't want to be notified about special offers in the future. Users can simply "Reply" back to the e-mail message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e- mail address, he or she should include the other addresses as well to ensure proper updating of their account information.

     Users of the Site can always update the personally identifying information that they have provided to Rimz One simply by accessing and updating their account information on the Site or by calling us at 1-800-710-9411