Policies

Policies, Returns & Exchanges

Privacy Policy

When You place your order

When you place an order with your credit card your credit card will be ran. Our processor is not able to tell if you have sufficient funds, it is drawing from a bank account, is being put on a conventional credit billing cycle, or if there are daily limits on your card. If your card is declined we will run the card again to make certain we entered
the info correctly. For your and the issuing credit card’s protection,your card holder may have put daily limits on the spending. We can work with you on these safety limits.
Credit cards will continue to be ran up to 90 days until card has processed or we receive written cancellation of the order by email. Orders will not ship until payment is received.NOTE: Any and/or All Products should be inspected for quality & fitment when received. It is the responsibility of the customer to check for clearances before installing tires on wheels.
When receiving a Wheel & Tire Package , it is always suggested to test fit one (1) front tire for clearance issues with control arms, bumpers, ect. We are not responsible for damage done to your vehicle and/or product because of oversight.

No Returns after 30 Days of Date of Purchase. NO EXCEPTIONS

Wheel Only Returns & Exchanges

Only wheels that have not been mounted, are in their original boxes, and were purchased in the last 60 days may be returned.There will be a 15% restocking fee
charged on all returns with a minimum restocking fee of $15.00. There will be no exceptions to the restocking fee or the return of mounted wheels. The installer MUST test fit each wheel on the vehicle before mounting tires to verify fitment. The return form below MUST be accompanied
with ALL returns and exchanges before credit is given. Return shipping is the responsibility of the customer. Restocking fees will be charged on ALL exchanges.


Tire Returns & Exchanges

Only tires that have NOT been run on the vehicle and were purchased in the last 60 days may be returned. Tires MUST have the manufacturers ID sticker intact. There will be a 15% restocking fee charged on all returns with a minimum restocking fee of $39.95.
Tires MUST have the manufacturer sticker intact. There will be no exceptions to the restocking fee or the return of wheel and tire packages that have been run on the vehicle. Mounting and Balancing charges will not be refunded. The return form below MUST be accompanied with ALLreturns and exchanges before credit is given. Return shipping is the responsibility of the customer. Restocking fees will be charged on ALLexchanges.

Wheel & Tire Package Returns & Exchanges

Only wheel and tire packages that have not been run on the vehicle and were purchased in the last 60 days may be returned.
There will be a 15% restocking fee charged on all returns with a minimum restocking fee of $39.95. TiresMUST have the manufacturers ID sticker intact. There will be no exceptions to the restocking fee or the return of wheel and tire packages that have been run on the vehicle. Mounting
and Balancing charges will not be refunded. The return form belowMUST be accompanied with ALL
returns and exchanges before credit is given. Return shipping is the responsibility of the customer.Restocking fees will be charged on ALLexchanges.

Lifted Vehicles

Rimz One is NOT liable for fitment issues related to a vehicle that has a modified ride height. We can only recommend fitment per application. Rimz One suggests
to follow the tire/wheel sizes specified by the manufacturer of the lift kit on your vehicle.


Shipping Damage

Rimz One insures each package shipped. Please inspect your merchandise for damage when you receive your shipment. In the event that your merchandise is damaged, notify Rimz One immediately and we will replace it at no charge.

Defective Merchandise

In the event that you receive merchandise that is defective, notify Rimz One immediately and we will replace it at no charge.

IMPORTANT:

RIMZ ONE IS NOT RESPONSIBLE FOR INSTALLATION OF PRODUCT. VERIFICATION THAT ALL MERCHANDISE HAS BEEN RECEIVED IS THE RESPONSIBILITY OF THE PURCHASER.  SOME PRODUCTS SHIP FROM SEPARATE LOCATIONS, LUG NUTS, CENTER CAPS, AND ACCESSORIES
MAY NOT SHOW UP AT THE SAME TIME. PLEASE CALL FOR TRACKING.UNDER NO CIRCUMSTANCES
IS RIMZ ONE RESPONSIBLE FOR ANY LABOR OR INCIDENTAL CHARGES, INCLUDING THOSE RELATED TO WARRANTY, DEFECTIVE, DAMAGED, OR INCORRECT MERCHANDISE.

Print & Complete Return Form

Click HERE for RETURN FORM

TOLL FREE SALES & SUPPORT Call
(800) 710-9411
Mon-Fri. 9am-6pm. (EST) Sat. 9am-1pm
Sun. Closed

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